VISION

To be South Africa’s leading and distinct black service provider In healthcare administration, employee benefits and short term insurance

MISSION

We strive to be the best management service provider to our Partners through a wide range of services, supported by highly skilled staff and Innovative technology

VALUES

• Equity
• Integrity
• Customer focused
• Skilled Development
• Performance Driven
• Quality Service

CORPORATE PHILOSOPHY

We are focused on our core business of assisting medical aid schemes to provide the highest quality of service, best value for money and respecting their members as individuals.  It is our aim to be the best administrator in South Africa by being efficient and cost effective. It is our philosophy to be responsive to members’ needs at all times, with speed and efficiency in handling claims, with clarity in eliminating confusion and with promptness in dealing with frustrations.

The management approach of Allcare is based on the ideals of accessibility, accountability and flexibility.  Members of the management team are always accessible to schemes’ members who wish to escalate their contact level.  Management also maintains ease of access for Trustees, corporate clients and employees.  Accessibility also includes appropriate ongoing communication with members in easily understandable language.

Allcare does not believe in imported or “one size fits all” solutions.  The administration of each individual scheme is approached as a unique exercise in partnership between all the stakeholders.  The optimum result, in terms of benefits and value for money, will be designed around the specifics of our country, the nature of the business and the needs of the members.

SERVICE DELIVERY

The executive leadership of Allcare is focused on delivering superior quality service at an optimum benefit-to-contribution ratio. This is achieved through streamlining processes and installing cost-effective administration procedures.  The management is enthusiastic, results-orientated and focused on healthcare without incentive schemes or lifestyle enhancements becoming more important than the core business.

Apart from all the administrative and financial skills expected of an administrator, Allcare has specific strengths in medical resources.  In-house pre-authorisation for procedures is handled by our own medically qualified staff.  The efficient call centre provides fast, high quality response to member queries and problems.

Allcare utilises the Medstar medical aid administration system. The system is extremely dynamic at the same time as being very stable and robust.  Data structures can be altered at a single point at the data dictionary level, making conversions and upgrades easier. The system is compatible with a wide range of hardware and operating systems and has the power, throughput and storage to integrate the entire administration system as well as full disaster recovery compatibility.

Without stressing the structure as it exists, Allcare is geared to expand its capacity to well in excess of 100 000 principal members.  Any growth that is anticipated will be organic and will be accommodated comfortably within the existing framework.  Whatever expansion plans are considered, they will fall within Allcare’s fundamental philosophy of individual attention and personal service.

COMMUNICATION

It is essential to member satisfaction that everybody understands exactly what they can and cannot expect and where their contributions go.  Allcare pays particular attention to keeping members informed and to making all documentation as understandable and clear as possible.

Stakeholder education programmes are undertaken with workshops and training for members and for authority figures such as shop stewards.  Regular member communications inform them of changes, additions or adjustments to the benefits and contributions.  Our philosophy is to be as user-friendly as possible.