Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers. Our 3,300 employees across ten countries go beyond expectations to deliver exceptional standards on a large scale for over 1,200 clients worldwide, saving them tens of millions of pounds per annum. In South Africa we provide warranty and service administration for most of the world’s leading manufacturers. We manage 120,000 government fleet vehicles, handle some 2,500 insurance claims monthly, and also provide services to three of the country’s four major banks.

Johannesburginfo@za.innovation-group.com27 (0) 11 790 5200https://www.innovation.group
Namibianamibia_info@za.innovation-group.com264 (0) 61 222 236https://www.innovation.group

Automotive: OEMs and fleets

We deliver both OEMs and fleet operators’ warranties and service plans with speed, efficiency and great service in a way that enhances their good name. We can call on a nationwide, high quality and carefully managed network of suppliers. But we can also call on a depth of expertise and experience: we have been designing and executing products and services for the automotive industry since 1984.

If you are a fleet manager we can offer you a tailor-made service adapted to your needs, with a fully flexible range of communication and management channels. Our aim is to offer you cost savings with no compromise on service standards, all whilst ensuring minimal downtime to your operations.

What we do


  • Warranty / service and maintenance plans management
  • Product development and pricing
  • Product distribution and sales
  • Claims and repair management
  • Claims administration
  • Policy administration
  • Dealer sales support and training through dedicated consultants
  • Sales through inbound/outbound contact centre
  • Fleets

  • Service and maintenance plans
  • Claims and repair management
  • Claims administration
  • Policy administration
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