VALUE PROPOSITION
Mission
To deliver commercially sustainable world-class air passenger and aviation services in South Africa, the African continent and our tourism and trading partners.
Vision
To be Africa’s Leading World-Class Airline.The values that drive the achievement of the vision and realisation of our mission are outlined below
SAFETY
Adopting a zero defect philosophy and striving for zero safety incidents through proper training, work practices, risk management and adherence to safety regulations at all times.
CUSTOMER FOCUSED
Striving to meet the unique needs of our customers (internal and external) by tailoring each interaction to suit their specific needs.
INTEGRITY
Practising the highest standards of ethical behaviour in all lines of work and maintaining credibility by ensuring that SAA’s actions consistently match its words.
VALUING OUR PEOPLE
SAA is committed to their satisfaction, development and well-being by treating them with respect, dignity and fairness.
ACCOUNTABILITY
Taking responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measuring progress against them.
EXCELLENCE IN PERFORMANCE
Setting goals beyond the best, reinforcing highquality performance standards and achieving excellence by implementing best practices
| Kempton Park | SAAcustomerservice@flysaa.com | +27 11 978 2888 | https://www.flysaa.com |
COMPANY INFORMATION
Year founded: 1934
Employees: 11 491 (as at March 2014)
Daily departures: 153
Passengers per year: 8.8 million
Membership: IATA and Star Alliance
Domestic Flights: 554 flights in total per week between Johannesburg – Cape Town, Durban, East London and Port Elizabeth, from its Johannesburg hub, as well as code-shared flights between Lanseria – Cape Town and Durban. SAA offers more frequencies than any other airline in South Africa.
Registered office
Airways Park,
Jones Road,
OR Tambo International Airport,
Kempton Park, 1627
Postal Address
Private Bag X13,
OR Tambo International Airport,
Kempton Park, 1627
Website:
www.flysaa.com
NATURE OF BUSINESS
Description of activity: SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries.
Subsidiaries: Mango, SAA Technical, Air Chefs, South African Travel Centre (SATC) PricewaterhouseCoopers Inc. and Nkonki Inc.
ACCOLADES
SAA is the winner of the Skytrax ‘Best Airline Africa’ Award in the regional category for 12 consecutive years and Best Airline Service Africa for 3 years and Mango the best Low-Cost Airline Africa. Mango and SAA furthermore hold the number one and number two successive spots as South Africa’s most on-time airlines.
TRAINING & (CSI)
Reach for a Dream Foundation in collaboration with Voyager, Vulindlela aviation awareness programme, Take a girl child to work day, Mandela day, Annual Christmas party for orphaned and vulnerable children, The Mandela day libraries, Goodwill tickets.
BOARD COMMITTEES
A number of sub-committees of the board have been established, including the:
• Audit and Risk committee;
• Procurement and tender processes committee;
• Social and ethics, governance and nominations committee;
• Remuneration and human resources committee;
• Long-Term Turnaround Strategy committee
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