How to switch to digital to survive
By Miguel Da Silva, MD of Funding at Retail Capital
Even though you have a website that is frequently updated, have you checked whether it is optimised for mobile devices? In a mobile-driven country like South Africa, most people browse using their smartphones or tablets. If your site is unusable on a smaller screen, you are losing business.
Digital marketing drives traffic to your website or social network profiles. Relying on keywords (used on search engines and other platforms) is great, but you need to continually review them to gauge their success rate, especially if you are using pay-per-clicks.
Never undervalue the power of personalised service. Customers don’t want mass emails or generic announcements. Instead, you must communicate in a way that talks to your individual customers. This helps build a stronger relationship than what any ‘off-the-shelf’ campaign can do.
People use social networking to stay in touch with one another, share content and complain about bad brand experiences. Use that to your advantage when driving user reviews of your products and services. And if somebody complains,respond quickly to address the matter. This gives your business a human face that people can identify with.
Content is key
Content drives many aspects of the digital business world. Instead of being talked to, customers want to become part of the conversation. So you must create content that informs in an interesting manner. For example, if you sell generators, publish articles on how to choose the best one and include a video explaining how to install one. Addressing these five digital needs can enable you to become more successful in this new technological-led environment. And the best thing is that these are really cost-effective ways to radically change how customers perceive your business and develop brand loyalty.